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Policies

Shipping:
At this time we are happy to offer FREE shipping to the Continental United States only. For shipping to Canada, and International shipping, rates will be figured out automatically at checkout through the USPS.  If the USPS site is down, then shipping rates will be sent via email where arrangements can be made. Products are shipped through USPS First Class or Flat Rate Priority Mail depending on the size/weight of the package.

Refunds and Exchanges:
Because of the nature of these products (soap and skin care products), we regrettably cannot accept returns. Our products do contain natural ingredients like vanilla or raw cocoa and may have color migration or discoloration which is normal. Herbs and flower petals will turn brown when used in soap, but will not deter from their healing properties. Soaps may vary slightly from what is pictured in the listings, since we hand make each and every soap just for you. We can offer a replacement or refund when necessary. Returns are not accepted on custom orders.
Please contact us if you are not delighted with any aspect of service or product. We will work together so we can reach a fair and mutually agreed upon resolution to satisfy both parties.

Payments:
We accept these major credit cards: Visa, Master Card, American Express, and Discover. Your credit card is charged at the time of your order, except that you will not be charged for items that are out of stock.  We also accept payment via Paypal.  By mail, we will accept checks or money orders, however, please be aware that we will not ship until the check or money order has cleared the bank. Using a credit card will usually result in quicker delivery of your order. No CODs. All purchases are subject to bank authorization prior to processing. If your order cannot be processed, an email notification will be sent.